Charlotte's Flowers

Privacy

Data Protection
In addition to our terms and conditions above we shall ensure we comply with the Data Protection Act 1998 as amended by the General Data Protection Regulations 2018.

The Controller for Data Protection is - Charlotte Karsemeijer

The Registered Company name is Glenburn Gardens limited
General or specific enquiries regarding Data Protection should be addressed to: Charlotte Karsemeijer, 45 Murray Crescent, Lamlash, Isle of Arran, KA27 8NS.
Charlotte’s Flowers, (Glenburn Gardens Ltd) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement.
Charlotte’s Flowers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16 September 2020.

Our use of data collected
We will store any data submitted for as long as you use the services and systems provided on the website and may store it for an additional period of up to 2 years.
Unless we are obliged or permitted by law to do so, and subject to the other provisions of this policy, data will not be disclosed to any third parties.
All data is stored securely in accordance with the principles of the Data Protection legislation.

What we collect
We may collect the following information:

    - Name
    - Contact information including email
      address
    - Postal address
    - Telephone number
    - Order/booking details

What we do with the information we collect
We require this information to provide you with a better service, and in particular for the following reasons: 
    - Internal record keeping
    - Processing of your order/booking
    - We may use the information to  improve our products and service 
    - Personal details are retained on our secure database and will not  be divulged to third parties but  Charlotte’s Flowers may  periodically 
      and promotional email about new products, special offers or other information which we think you may find interesting using the email address  
      which you have provided.
 
You can unsubscribe to these emails by following the 'UNSUBSCRIBE' link at the bottom of each email.

Access to your Data
You may access your account at any time to view or amend your data. You may need to modify or update your data if your circumstances change. Additional data as to your marketing preferences may also be stored and you may change this at any time by contacting us directly.
You are entitled to view, amend, or delete the personal information that we hold. To do this email info@arranflowers.com. We will update your preferences and confirm this back to you on email within 2 weeks.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Terms and Conditions

These terms and conditions apply to all interactions with Charlotte’s Flowers, (Glenburn Gardens Ltd)  and, by accessing our website and/or by placing an order, you agree to be bound by the terms and conditions set out below. 

Definitions
  -  “Conditions” means these terms and
      conditions
  -  “Product” means any item sold by us
  -  “Personal Information” means the 
       details provided by you
 -   “We/us” means Charlotte’s Flowers
 -   “Website” means the website located at  www.arranflowers.com
-   “United Kingdom” means England,
       Wales, Scotland, Northern
       Ireland and the Channel Islands.
 -  “You” means a user of our services.

Products 
Certain products may be delivered in bud. Some plants or flowers may be harmful or poisonous to humans or animals and should be used for decorative purposes only. 
None of our products are sold as edible.
All products are subject to availability. We reserve the right to substitute with an alternative product of similar value without giving you notice. If you have chosen specific flowers, we will do our best to supply these, but may substitute with a product of similar type or colour if necessary. We may source flowers from alternative Scottish or UK growers when appropriate. 
 If, for whatever reason, you are unhappy with our product, please contact us as soon as possible to discuss possible replacement or refund.

Prices, orders, payments and cancellations 
All prices that are given in a written quote are valid for 14 days only. If the prices are not accepted within 14 days and the booking fee paid, the prices may be subject to change. All prices include VAT unless otherwise stated. 
All prices exclude delivery unless otherwise stated. A reasonable fuel fee may be charged for delivery outside of Brodick, Lamlash or Whiting Bay areas.
In order to confirm a booking for supply of flowers for a wedding or event, a booking fee of £50 or 25% of the total amount due, whichever is the greater, is to be made. Paying this booking fee implies you accept our terms and conditions. This booking fee will be taken off the final balance but is not refundable if you cancel your booking for any reason. The final fee for weddings and events is payable in full 4 weeks prior to delivery of any items.
Invoices will be issued for wedding/event flowers and for subscription flowers. Payments can be made via PayPal. If you wish to pay by an alternative method please contact us to arrange.
All orders and subscription requests received are subject to acceptance by us, and we reserve the right to reject any order without giving reasons. In this case, we will refund any payment made.
If you wish to change your order or subscription please do so by emailing us at  info@arranflowers.com. 
We will always do our best to make last-minute changes for you, but for event flowers or for specific colour or flower type changes, this may not be possible. 
During any order submission you will be required to supply us with accurate personal details and accurate details of the intended recipient.

Deliveries
All deliveries are subject to agreement by us.
Anomalies in your submitted personal details may lead to problems or delays in delivery, so please ensure that you provide full address and postcode, a contact number and the name of the recipient as well as their contact number if possible.  Should there be a delay to your delivery we will notify you as soon as possible.
It is your responsibility to ensure that the person or persons in receipt of flowers are available at the address provided on the agreed delivery date.  Where no-one is available we will try to leave with a neighbour or safe place and leave a calling card in the intended recipient’s door. 
Where deliveries are delivered to a third party i.e. offices, hospital, hotels, holiday homes etc. the signature of any person authorised to accept deliveries on behalf of the organisation shall be deemed as accepted proof of delivery.  We cannot be held responsible if that person then fails to deliver to the correct person.
Whilst we agree to ensure delivery on the agreed delivery date, we cannot guarantee a specific time and, on occasion where circumstances are out of our control and we cannot deliver, we will contact you as soon as possible to re-arrange another delivery date or we will reimburse you in full.

General
We reserve the right to supplement and amend the Terms & Conditions from time to time. Should any changes to Terms & Conditions be made we will post these online.  It is your responsibility as the customer to view the Terms & Conditions each time you place an order. 
We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the General Data Protection Regulation 2018.  We shall only use personal data received from you for fulfilling our obligations under the Terms & Conditions unless otherwise agreed.
Your purchase will be deemed to have occurred in the UK.  These Terms & Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive authority of the Scottish courts.

We reserve the right to use photographs or videos of all our work on all forms of media including social media. We will not use any photographs or videos prior to the wedding or event.

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us: 
 -  Make our website work as you’d expect 
 -  Improve the speed/security of the site 
 -  Continuously improve our website for you 

 We do not use cookies to:
 -  Collect any personally identifiable 
     information 
    (without your express permission)
-   Collect any personally identifiable
     information 
    (without your express  permission)
 -  Pass data to advertising networks
 -  Pass personally identifiable data to
    third parties 
 -  Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
 Third party functions
 Our site, like most websites, includes functionality provided by third parties.  We also have links to facebook who  use cookies. 
Disabling these cookies will likely break the functions offered by these third parties.

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to  develop our services for you. We use Google analytics to help us do this.

Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies . Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
Learn about spyware here: 
https://www.malwarebytes.com/spyware/

Google Chrome
 https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer
 https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox
 https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac